Orders & Shipping
After you place an order, you will automatically receive an order confirmation email.
All orders are processed and shipped from our fulfillment center, Monday through Friday, excluding public holidays. Orders that are labeled as "awaiting fulfillment" are being processed by our warehouse and will be shipped as soon as possible.
Please allow 1-5 business days for order fulfillment in addition to the shipping method you choose. To expedite processing, items in your order may be shipped separately. You will receive tracking information for each item in your order, so please keep this in mind when selecting your shipping option.
The current processing and fulfillment time is up to 5 business days.
Once your order is fulfilled, you will receive an email confirming shipping along with tracking information. Please note that there may be a delay of up to 3 business days between the time your order ships and when you receive the shipping confirmation email. Additionally, some tracking numbers may take up to 7 days to update. During busy shipping periods and holidays, updates on tracking information may take even longer and are beyond our control.
We strive to get your order to you as quickly as possible and are doing everything we can! However, please be aware that delays in order processing may happen, and we cannot guarantee delivery by a specific date. We appreciate your understanding and patience!
Please note that order confirmation emails do not constitute a binding contract. We reserve the right to cancel orders at any time due to reasons such as the inability to authorize a credit card, suspicion of fraudulent activity, discovery of incorrect pricing, lack of sufficient stock, or any other reason deemed necessary. Cosy Lights cannot assure that all items available for purchase are in stock when you place your order. If an item is out of stock, our customer support team will inform you.
Cosy Lights reserves the right to modify website content at any time. We will always strive to maintain the accuracy of the information on our site, including images and prices, but mistakes can occur.